Online Service Agreement

What is covered by this Service Agreement?

This Online Service Agreement applies to all Libro Credit Union Limited (“Libro”) Owners effective January 1, 2020 who use Libro mobile and computer banking using the internet.

By clicking “I agree”, or by using the online service, you agree to be bound by the terms of this Online Service Agreement.  The consideration for entering into this Online Service Agreement is being granted access to Libro’s online service.  This Online Service Agreement is in addition to, and does not replace, the Libro Service Agreement, which is available here.

Interac e-Transfer Services

By turning on Two-Step Verification or Enhanced Security you are able to take advantage of Interac e-Transfer services.

Interac e-Transfers

Definition: “Interac e-Transfers” means the service provided by Interac and offered to Owners as a part of Libro’s Online Services. This service allows Owners to send and receive money to another person provided they hold a Canadian dollar account with another Canadian financial institution;

You understand that Interac e-Transfer is a service provided by Interac and offered as a part of Libro’s Online Services. This service allows you to send money to another person and receive money, provided they hold a Canadian dollar account with another Canadian financial institution. You understand that there are limits to the amount of money that you can send and receive. These limits are applied daily, weekly and monthly. The limits for outbound transactions are set by Libro at its discretion and are subject to change without prior notice to you. You are responsible for ensuring that the correct e-mail address for the intended recipient is provided. The receiving financial institution may charge a fee to the recipient. Terms and conditions may vary by institution. More information about e-Transfers can be found on Libro’s public website.


Online Obligations:

When using the online service, Owners must keep the following obligations in mind, which summarize more detailed provisions in the Libro Service Agreement.

  1. All Electronic Signature information [passwords, security codes, Personal Identification Numbers (PINs), etc.] must be kept secret and confidential. You may not show or tell them to any other person, not even family members.
  2. Do not record Electronic Signature information in a form that can be read by others.
  3. Do not use easily guessed Electronic Signature words or codes such as those based on consecutive numbers, address, phone number, birth date, etc.
  4. Take all reasonable precautions to prevent others from hearing, seeing or otherwise learning the Electronic Signature information including when keying the information on a private or public computer station or while using the phone.
  5. You are responsible for all activity that occurs under the usage of your Electronic Signature.  You, not Libro, are liable and responsible for any and all losses created by your failure to maintain Electronic Signature information confidential. The onus is on you to establish that this confidentiality has not been breached.


View Online Service Agreement PDF