Help & Support

How can we support you?

A blue outline of an open laptop

Online Banking

Learn everything you need to know about online banking, from e-Transfers to Bill Payments and more!

Learn More


Learn what steps to take if you think you might be a victim of fraud.

Learn More
Dollar Symbol

Ways to Bank

Learn about how you can bank on-the-go from mobile banking to debit cards and more!

Learn More

Have a lost or stolen debit card or credit card?

Contact the numbers below to report your card lost or stolen:


Debit Cards

During business hours: Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative from 8am to 8pm Monday to Friday and from 8am to 4pm on Saturday or visit your nearest branch.

After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.


Credit Cards

Lost or stolen Libro Visa* credit cards: Owners must call COLLABRIA at 1-855-341-4643. This number is available 24 hours a day, 7 days a week. Alternatively, a lost or stolen Libro Visa* can be reported in the Cardwise Mobile app or on Cardwise Online.

Have you noticed suspicious activity on your account?

Reach out to our team to report this activity.
Libro Coaches are here to support you.

Take Action