Help & Support

How can we support you?

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Online Banking

Learn everything you need to know about online banking, from e-Transfers to Bill Payments and more!

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Learn what steps to take if you think you might be a victim of fraud.

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Ways to Bank

Learn about how you can bank on-the-go from mobile banking to debit cards and more!

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Have a lost or stolen debit card or credit card?

Contact the numbers below to report your card lost or stolen:


Debit Cards

During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.

After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.


Credit Cards

Lost or stolen Libro Visa* credit cards: Owners must call COLLABRIA at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.

Have you noticed suspicious activity on your account?

Reach out to our team at Libro Connect to report this activity.
Libro Coaches are here to support you.

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