What if I’m a Victim?

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Recognize it. Report it. Stop it.

What to do if you are a victim of fraud.


Contact Libro immediately to report that you are or believe to be a victim of fraud. Additionally, notify any other financial institutions and credit card companies that may be at risk.

Debit Cards: Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative from 8am to 8pm Monday to Friday and from 8am to 4pm on Saturday or visit your nearest branch.

After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.

Visa*: 1-855-341-4643

Lost or stolen Libro Visa* credit cards: Owners must call COLLABRIA at 1-855-341-4643. This number is available 24 hours a day, 7 days a week. Alternatively, a lost or stolen Libro Visa* can be reported in the Cardwise Mobile app or on Cardwise Online.


Change the passwords on all online accounts and additional password protected websites and programs using a secure computer. If you are a victim of online banking fraud your information may have been obtained through a computer virus and used to fraudulently access online banking. If you cannot be certain your computer is secure,  Libro will temporary freeze your online banking access until all additional steps are taken


If you have disclosed personal information to fraudsters, or are a victim of identity theft, we would strongly recommend that you place fraud alerts on your credit reports.

Equifax: 1-866-828-5961 (customer service representative)

Equifax: 1-800-465-7166 (automated service)

Transunion: 1-877-525-3823

For each of the above credit bureaus:

  • Obtain a copy of your report (victims of identity theft can receive copies of their credit reports for free) and ask that no further credit be granted without your approval.
  • Make sure your account is flagged with a “fraud alert” and insist that the alert remain active for the maximum six years.
  • Send these requests in writing and keep copies for yourself.
  • Review the reports carefully and look for inquiries you didn’t initiate, accounts you didn’t open and unexplained debts.



Contact the proper authorities. File a report with your local police department. Keep a copy of the police report and provide the report number and officer name to Libro, credit card companies, and any additional financial institutions affected.

Report the fraud to the Canadian Anti-Fraud Centre:

Toll Free: 1-888-495-8501

Email: info@antifraudcentre.ca


Keep copies of all documentation and communication. Stay Educated! The more educated you are about fraud, the lower the risk you have of becoming a victim.



*The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa. Visa is a trademark of Visa Int. and is used under license

Learn more about preventing fraud and scams in the future