Overall Status

Last Updated: Sept. 22, 2023 @ 4:00PM EST
Most services operational.


✅ Service is running

⚠️ Service is experiencing some issues

❌ Service is down

✅ Libro Connect

✅ Phone Lines

✅ Email

✅ Libro Locations

✅ Phone Lines

✅ Email

✅ ATM Location Service


✅ Payments

✅ LibroCard Debit Card

✅ Libro Visa Card by Collabria

✅ Interac e-Transfer –

Interac Online Payments

✅ Apple Pay®

✅Google Pay

✅Samsung Pay

✅ Electronic Fund Transfers by PaymentStream™

✅ Maintenance

✅ Website

⚠️ Online Banking

⚠️ There are known issues with the Safari App on Macbooks. We recommend using an alternative browser if you are experiencing issues. We are working on a resolution and will communicate updates as they become available. If you require assistance please call Libro Connect at 1-800-361-8222 or visit our locations page to find the nearest branch.

✅ Mobile App

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅Secure Message

✅ Text Notifications

✅ Mobile Cheque Deposit

✅ CRA Bill Payments

✅ Commercial Online Banking

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅ Secure Message

✅ Commercial Remote Deposit Capture

✅ CRA Bill Payments

✅ Yooli

✅ The Yooli App

Still needing assistance?

Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative.

Hours of Operation:

  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 4pm
  • Sunday: Closed


Lost or Stolen Debit Cards

During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.

After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.


Lost or Stolen Libro Visa* Credit Cards

Owners must call Collabria Financial Services Inc. at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.


Fraud Prevention

At Libro, your security is one of our top priorities. Learn more about some common and modern scams and how to be vigilant.

Learn More