Leadership Team

Meet Our Executive Leadership Team

Learn more about Libro’s team of chief officers.

Shawn Good President & Chief Executive Officer

Shawn is an inspirational leader with more than 25 years of credit union and financial services experience and a commitment to lifelong learning, leadership and development.

He was previously the President and CEO of Prospera Credit Union in BC and, most recently, CEO at SaskCentral in Saskatchewan. Shawn holds an Executive MBA from Queen’s School of Business, attained his ICD.D from the Institute of Corporate Directors at the Rotman School of Business, and completed the Strategic Leadership program at the Banff Leadership Centre. He has been recognized nationally with awards including the 2009 National Young Leader award, selected by Credit Union Central of Canada. Shawn was elected to the Central 1 Board of Directors in 2024, and has served on numerous financial services boards including Everlink, Concentra Bank, CUCC, as well as several community organizations.

Shawn and his wife Jen have three adult children and live in the Waterloo region. He enjoys hockey, fishing, and they all enjoy spending time at their cottage in northern Ontario.

Carol Normandeau Chief Operating Officer

Carol participates in the development of corporate strategies and provides leadership on Libro’s Community Banking, Business Banking, Wealth Management and Operational Excellence Strategies. This includes the overall Owner advice, coaching and service experience at all Libro locations across southwestern Ontario, including the Contact Centre as well as back-office service/fulfillment. She is actively involved in the credit union sector and sits on the National Lenders Committee and National Credit Card Program Advisory Committee.

Carol’s commitment to service excellence began early in her career when she spent time in hospitality management. Since joining the credit union in 2003, Carol has held a number of leadership roles including Commercial Account Manager, Senior Manager Commercial Credit and Vice President Credit.

Carol and her husband live in London and enjoy travelling and spending time with their daughter and two grandchildren in Texas.

Brian Aalbers Chief People & Governance Officer

As a values-based leader, Brian provides leadership in all areas of People & Governance, including HR Business Services, HR Operations, Learning & Development, Staff Experience, Communications & Public Relations, Corporate Governance, and Executive Services. The team strives to attract and retain purpose-centred talent, sustain a diverse culture of curiosity, and enhance the experiences of those who call Libro home.

Brian holds a Bachelor’s in Business Administration from Calvin University, along with certificates from the Ivey Executive Leadership Program, Human Centred Design, and SCRUM Alliance. He has also been recognized as a Global & National Young Leader within the credit union system. Brian has called Libro home since 2006 and has served the credit union in several areas, including personal, agricultural and commercial lending, branch leadership, Strategy & Innovation and Brand.

In his community, Brian is an energetic youth soccer coach, serves as an elementary school Board Chair, supports a community Bursary Fund, and is the former Chair of the Canadian Credit Union National Young Leaders Committee. None of this would be possible without the unbelievable support of his wife Sarah, a registered Social Worker, and the inspiration provided by their three growing children – James, Emily, and Micah.

Janet Johnson Chief Financial Officer

Driven by Libro’s purpose, Janet provides leadership in the areas of Finance, Treasury, Payment Services, Facilities, and Corporate Services. The teams are responsible for safeguarding Owners’ assets with utmost care to maximize Libro’s contribution to our communities and providing exceptional service to Libro Owners.

With Libro since December 2018, Janet has extensive experience in Accounting, Assurance, and Risk Management and spent two years gaining international experience in Australia. She holds an Honours Business Administration from the Richard Ivey School of Business, a Master of Accounting from the University of Waterloo, and is a Chartered Professional Accountant (CPA, CA). Janet continues to expand her knowledge through executive education.

Janet is grateful for a strong support system including her husband, two boys, and extended family. Outside of work, Janet enjoys being outdoors as much as possible, whether it is playing with her kids, hiking in the woods, or doing yard work.

Michael Smit Chief Experience & Transformation Officer

Michael and his team support visionary leadership at Libro dedicated to building the Libro Brand, shaping remarkable journeys, and driving meaningful change. With a passion for innovation and a keen eye for Owner-centric strategies, they redefine how we engage and evolve as a credit union. He oversees the areas of enterprise strategy lead support, strategic partnerships, enterprise project management, Owner experience, marketing, purpose integration, government relations, and offensive data.

Michael holds a Bachelor of Commercial Studies from Western University, and Executive Education from MIT in Strategy and Innovation. He also has completed training in Agile, Innovation through Human Centered Design and is a certified Lean Greenbelt champion. Since joining the credit union system in 2005, Michael has also worked in a variety of branch-based roles leading teams in commercial, agricultural, and personal lending, bringing an understanding of Owners’ needs from his experience.

A strong champion of the credit union system, Michael has served on national and provincial marketing committees. Locally he has served on boards and committees with several non-profit organizations, hospital foundations, and sports associations, and is currently on the board of directors for the Canadian Credit Union Association. Michael and his wife, Christine, a Registered Physiotherapist, live in Lambeth and have three children who are active in hockey and baseball.

Chris Palmer Interim Chief Information and Technology Officer

Joining Libro to support the Information Systems Department with leadership on an interim basis during 2024, Chris has more than 25 years of experience of financial services technology roles, including time as a systems analyst with Libro early in his career.

Previously Senior VP of Product Vision and Strategy with customer communications specialists Doxim, following Doxim’s acquisition of Neocog Technologies, which he founded in 2000. Chris has also worked as a Professor of Information Technology at Fanshawe College and began his career as a technical analyst for RBC.

Chris holds bachelor’s degrees in Music Performance and Computer Science and an MBA from the Richard Ivey School of Business at Western University. He lives in London with his wife and three adult children and enjoys spending time with them at their cottage on a small lake just south of Parry Sound.