Meet Our Executive Leadership Team
Learn more about Libro’s team of executives who lead the 700 staff working to grow prosperity in southwestern Ontario by transforming banking.
Shawn Good President & CEO, Head Coach
Appointed Libro’s President & CEO in 2023, Shawn is an inspirational leader with 25 years of credit union and financial services experience and a commitment to lifelong learning, leadership and development.
He was previously the President and CEO of Prospera Credit Union in BC and, most recently, CEO at SaskCentral in Saskatchewan. Shawn holds an Executive MBA from Queen’s School of Business, attained his ICD.D from the Institute of Corporate Directors at the Rotman School of Business, and completed the Strategic Leadership program at the Banff Leadership Centre. He has been recognized nationally with awards including the 2009 National Young Leader award, selected by Credit Union Central of Canada.
Shawn and his wife Jen have three adult children and live in the Waterloo region. He enjoys hockey, fishing, and they all enjoy spending time at their cottage in northern Ontario.
Carol Normandeau Executive Vice President, Advice & Service
Carol participates in the development of corporate strategies and provides leadership on Libro’s Community Banking, Business Banking and Wealth Management Strategies. This includes the overall owner advice, coaching and service experience at all Libro locations across southwestern Ontario, including the Contact Centre.
She is actively involved in the credit union sector and sits on the National Lenders Committee, National Credit Card Program Advisory Committee and the CCUA/CuSource Professional Development & Education Advisory Committee.
Carol’s commitment to service excellence began early in her career when she spent time in hospitality management. Since joining the credit union in 2003, Carol has held a number of leadership roles including Commercial Account Manager, Senior Manager Commercial Credit and Vice President Credit. Before joining the credit union, Carol was a Senior Business Advisor with CIBC.
Brian Aalbers Executive Vice President, People & Culture
As a values-based leader, Brian provides leadership in all areas of People & Culture, including Governance, HR Business Services, HR Operations, and Learning & Development. The team strives to attract and retain purpose-centred talent, sustain a diverse culture of curiosity, and enhance the experiences of those who call Libro home.
Brian holds a bachelor’s in business administration from Calvin University, along with certificates from the Ivey Executive Leadership Program, and SCRUM Alliance. He has also been recognized as a Global & National Young Leader within the Credit Union system. Brian has called Libro home since 2006 and has served the credit union in several areas, including personal, agricultural and commercial lending, branch leadership, Strategy & Innovation and Brand.
In his community, Brian is an energetic youth soccer coach, serves as an elementary school Board Chair, supports a community Bursary Fund, and is the former Chair of the Canadian Credit Union National Young Leaders Committee. None of this would be possible without the unbelievable support of his wife Sarah, a registered Social Worker, and the inspiration provided by their three growing children – James, Emily, and Micah.
Janet Johnson Executive Vice President, Finance and Chief Financial Officer
Driven by Libro’s purpose to grow prosperity, Janet provides leadership in the areas of finance, treasury, risk & regulatory compliance, and credit adjudication. The teams are responsible for safeguarding Owners’ assets with utmost care to maximize Libro’s contribution to our communities and providing exceptional service to Libro Owners.
With Libro since December 2018, Janet has extensive experience in accounting, assurance, and risk management and spent two years gaining international experience in Australia. She holds an Honours Business Administration from the Richard Ivey School of Business, a Master of Accounting from the University of Waterloo, and is a Chartered Professional Accountant (CPA, CA). Janet continues to expand her knowledge through executive education.
Janet is grateful for a strong support system including her husband, two boys, and extended family. Outside of work, Janet enjoys being outdoors as much as possible, whether it is playing with her kids, exercising, or gardening.
Scott Ferguson Executive Vice President, Information Systems
Scott’s focuses are payment modernization, open banking, digital identity, information technology, software development, and business intelligence & analytics
He graduated from the University of Guelph in 1986 with a Bachelor of Science in Agriculture and he holds a Certified Professional Accounting designation.
Scott joined Libro in 1986 as an Account Manager, and moved on to found and oversee Libro’s Information Systems Department. He is actively involved in the credit union sector and sits on the Payments Modernization Advisory Committee, a Central1 committee, as well as the Everlink Strategic Advisory Committee. Scott has been involved in bringing new mobile debit and credit payment platforms into the credit union industry, working with other Large Credit Union Coalition (LCUC) members. Scott also represents Libro Credit Union as a member of the Digital ID & Authentication Council of Canada (DIACC), that provides a collaborative framework to enhance security, scalability and privacy for digital identification.
Scott and his wife Sandy make their home in London. Scott is a member of the Highland Country Club, has been an active curler for more than 30 years, and he also enjoys golf and biking. In 2011, he founded the Libro Freewheelers, a team of staff and friends who participate in the annual Multiple Sclerosis Society fundraising bike tour from Grand Bend to London and back.
Rhonda Choja Executive Vice President, Operations
With a passion for connecting dots between innovation and organizational effectiveness, Rhonda actively supports our strategic focus on operational excellence. Her team is responsible for process optimization, corporate real estate, outsourcing, and back-office service/fulfillment. The team focuses on flow of value to Owners by uncovering activities that drive long term positive and sustainable outcomes for Libro.
Rhonda joined Libro in 2015 and has over 30 years of diverse experience in the financial industry. Before taking on the Operations role at Libro, Rhonda led government relations, risk, compliance and internal audit. She is a true generalist with a track record of introducing positive change through collaboration, developing best practices and building new business capabilities. She holds a Masters of Business Administration and is committed to lifelong learning, with certificates in Lean/Agile, Leading Change and Managing for Innovation. She volunteers her time as a member of the board of directors for the London Chamber of Commerce and is the founder/chair of a national Operations Network for Canadian Credit Unions.
Rhonda and her husband live outside of London and enjoy a busy family life with their two children. In her spare time, you can find Rhonda on the soccer pitch or on LinkedIn sharing her passion for leadership development.
Michael Smit Executive Vice President, Brand & Digital Delivery
Michael and his team support everyone at Libro in telling the story of the credit union, its social purpose and the impact it makes across southwestern Ontario. He oversees strategy in the areas of digital delivery through mobile and online banking, marketing, communications, purpose integration, government relations, and insights/research. All they do is focused on helping Owners to understand the value of partnering with Libro.
Michael holds a Bachelor of Commercial Studies from Western University, and Executive Education from MIT in Strategy and Innovation. He also has completed training in Agile, Innovation through Human Centered Design and is a certified Lean Greenbelt champion. Since joining the Credit Union system in 2005, Michael has also worked in a variety of branch-based roles leading teams in commercial, agricultural, and personal lending, bringing an understanding of Owners’ needs from his experience.
A strong champion of the credit union system, Michael has served on national and provincial marketing committees. Locally he has served on boards and committees with several non-profit organizations, hospital foundations, and sports associations, and is currently on the board of directors for the Canadian Credit Union Association. Michael and his wife, Christine, a Registered Physiotherapist, live in Lambeth and have three children who are active in hockey and baseball.