Secure Message

Send a Secure Message to a Libro Coach

Desktop

To get started, follow the instructions below:

1. Sign into Online Banking.
2. Click the “Message us” button on the bottom left of the page, then choose “Send us a Message”.
   1. Alternatively, you can also click your “Profile Picture” (or placeholder avatar if you haven’t uploaded an image yet) in the main header menu, then select “Messages” drop the drop-down menu.
3. On the right-hand side, select the “New” button.
4. Enter a title for your message where it says “Subject”.
5. Add the details of your question or request in the “Message” area.
   1. NOTE: Messages have a character limit of 2,000.
6. Click “Send” and your message will be sent to Libro Connect to either reply or share your message with your Libro Coach.
7. Once your message is sent, you will be brought back to your Messages Inbox. When a Libro Coach replies, your new message will show here.

Mobile/Tablet

1. Sign into Online Banking.
2. Click the “Messages” button on the top right of the page.
   1. Alternatively, you can also click the menu button in the top left corner of the page, then click the text bubble icon to the right of your “Profile Picture” (or placeholder avatar if you haven’t uploaded an image yet).
3. On the bottom right-hand side, select the blue ‘+’ button to begin a new message.
4. Enter a title for your message where it says “Subject”.
5. Add the details of your question or request in the “Message” area.
   1. NOTE: Messages have a character limit of 2,000.
6. Click “Send” and your message will be sent to Libro Connect to either reply or share your message with your Libro Coach.
7. Once your message is sent, you will be brought back to your Messages Inbox. When a Libro Coach replies, your new message will show here.

If you have any questions or need assistance from a Coach, please contact us.