2-Step Verification

How to set up 2-Step Verification in Online and Mobile Banking.

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Increase Security in Online and Mobile Banking

2-Step Verification is a second layer of protection, making it far less likely for fraudsters to gain access to to your Libro account. Libro uses 2-Step Verification to help you:

  • Send an Interac e-Transfer® safely
  • Ensure only you can access your account
  • Feel safe and secure in your finances

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Set Up 2-Step Verification

To get started, follow the instructions below:

Step 1:

  1. Go to Settings with the gear icon. Desktop/tablet: under the “Profile Menu” (or initials if you haven’t uploaded an image yet), mobile: under the “More” Menu.
  2. Under 2-Step Verification, select “Set Up”.
  3. Choose your Contact Method, which can be an email on file, or your phone number.
  4. Click Verify. If you chose to receive the code by phone number, you will be prompted to select a delivery method: by text message, or voice call.
  5. Click Continue. Libro will send you a six-digit verification code to the email or cell number you provided.
    • NOTE: If you selected email, you will need to open a new web page and log into your email account. Write down the code you received from Libro.

Step 2:

  1. Once you have the code, go back to Libro Online Banking and enter the code. Click Verify.
  2. A backup method is recommended, but not mandatory. To add a backup verification method you will need to repeat the previous steps.
  3. Choose a Frequency from the options.
    • NOTE: By selecting the option ‘Only when Libro wants to confirm my identity’, Libro will use 2-Step Verification periodically when you sign in from a different device or location.

If you have any questions or need assistance from a Coach, please contact us.

Frequently Asked Questions

Can I use an international phone number for 2-Step Verification?

 

2-step verification cannot be used with an international phone number. Only Canadian and US mobile phone numbers can be used.

Related Pages

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