Libro Promises to Support Libro Owners and Staff

COVID-19 Pandemic: Libro Promises to Support Libro Owners and Staff

Note: this media release was published on March 18, 2020 and represents our approach to the pandemic at that time.

Libro Credit Union pledges to work with Owners during these difficult times and we are ready to support you. Owners are encouraged to contact their Coach to discuss options to reduce their financial stress. Some of the options we have for you may include:

  • Up to a 6 month mortgage payment deferral and loan deferral options for personal Owners
  • Loan deferral options for Business Owners including commercial and agricultural loans

We are working to proactively reach out to Owners to discuss your options, and encourage you to reach out to your Coach, Account Manager or the Contact Centre directly to discuss your needs. You can book appointments online , by phone or by email. We are happy to meet by video chat or phone.

We are continuing to assess what is needed in response to a rapidly-changing economic environment, we are making sure we put Owners’ needs first.

We are also making a number of changes to the way we work in the interest of public health, to protect staff, Owners and the wider community.


Libro Credit Union has taken the difficult decision to close some locations temporarily, listed below, as of Wednesday, March 18 until further notice.

The following locations are temporarily closing, due to their layouts and/or staffing. Please know these locations have not been affected directly by the virus:

  • Old East Village, London
  • Downtown Kitchener
  • Windsor Accelerator
  • Forest
  • Woodslee

All Libro staff have been asked to follow government guidelines, including adopting social distancing, and the tight space at some of these locations makes that difficult. We also have limited staff available to run these locations.


Our remaining Libro locations will remain open, though we are reducing hours further to 10am to 4pm, Monday to Friday. All locations will now be closed on Saturdays.


We are taking special measures to protect staff and Owners. They include:

Social distancing

We ask everyone to maintain a distance of at least two metres from each other.


If you are feeling sick, have been in contact with anyone sick, or have been out of the country (including the US) recently, you will not be permitted to enter our locations. We ask that you contact us by phone or email instead.

Any Libro staff who have been out of the country recently are being required to self-isolate for 14 days.

Doing business in new ways

We ask all Owners to use ATMs, online services or phone options, wherever possible. Visit our Ways to Bank page to learn more.

Meetings postponed

No Libro events will take place until further notice. Our Annual General Meeting, planned for April 4, will take place online only.

Our pledge to staff

We are also making a pledge to all of Libro’s 714 staff. We will be there for all of them. We will work with staff individually to understand their needs and to make sure they know their health and wellbeing is at the forefront of our thinking. This includes their financial wellbeing.

We are determined to maintain strong standards of Owner service, while also supporting our staff and giving them all the options for working that we can provide.

Thank you to everyone who does business with Libro. We’re still focused on providing the best possible service in these difficult circumstances, while carefully following the latest advice on COVID-19.