How to Use 2-to-Sign Transactions
Learn how to pay bills and transfer funds using 2-to-Sign in Online Banking.
How to Pay a Bill Using 2-to-Sign
- Sign in to Online Banking.
- Select “Pay Bills” in the left panel, or on Mobile, select the Quick Actions menu and then “Pay Bills”.
- Input the dollar amount you would like to pay.
- Select the Account you would like to pay from. 2-to-Sign accounts will have a signature icon next to the name.
- Choose a payee from the dropdown list. If you need to set up a new payee, click the blue ‘+’button to add a new payee or visit your “Payees List” to manage your payees by clicking the blue button at the top of the screen.
- Input the date and add any applicable notes.
- Select “Pay”.
- You will see a confirmation screen to review payment details. You must select “Pay” to send the payment, or “Edit” to edit the transaction details.
Note: If there are signers on the account who do not have notifications set up, a pop-up message will let the Owner know which signers on the account will not be notified. This pop-up will appear before the confirmation message. The user creating the transaction will need to manually notify those users to go approve the transaction until they set up notifications.
How to Approve a Bill Payment Using 2-to-Sign
- You will receive a notification that a transaction is ready for your approval via email or text message.
Didn’t receive a text or email? Make sure to add at least one contact method in ‘My Profile’ and select using it for notifications. - Sign in to Online Banking.
- In the top right-hand corner, there will be a bell icon🔔 indicating there is a transaction that requires attention. Clicking on the icon will show the transactions that await approval.
- Click Review, where you will be directed to the “Approval” section under “Pay Bills”.
- Click on the transaction awaiting approval where there will be Approve or Reject options.
- Once the transaction has been approved, the transaction will move to the “Pending” section if the transaction is future dated, or “History” if it was set for the current day.
Note: All signers on the account will still have the opportunity to update or cancel a future-dated transaction until it is processed on the given date.
How to Transfer Funds Between Accounts Using 2-to-Sign
- Select “Transfers” in the left panel, or on Mobile, select the Quick Actions menu and then “Transfer”.
- Input the dollar amount you would like to pay.
- Select the Account you would like to transfer from. 2-to-Sign accounts will have a signature icon next to the name.
- Choose the Account you would like to transfer to from the dropdown list.
- Input the date and add any applicable notes.
- Select “Transfer”.
- You will see a confirmation screen to review payment details. You must select “Transfer” to complete the transfer, or “Edit” to edit the transaction details.
Note: If there are signers on the account who do not have notifications set up, a pop-up message will let the Owner know which signers on the account will not be notified. This pop-up will appear before the confirmation message. The user creating the transaction will need to manually notify those users to go approve the transaction until they set up notifications.
How to Approve a Transfer of Funds Between Accounts Using 2-to-Sign
- You will receive a notification that a transaction is ready for your approval via email or text message.
Didn’t receive a text or email? Make sure to add at least one contact method in ‘My Profile’ and select using it for notifications. - Sign in to Online Banking.
- In the top right-hand corner, there will be a bell icon🔔 indicating there is a transaction that requires attention. Clicking on the icon will show the transactions that await approval.
- Click Review, where you will be directed to the “Approval” section under “Transfers”.
- Click on the transaction awaiting approval where there will be Approve or Reject options.
- Once the transaction has been approved, the transaction will move to the “Pending” section if the transaction is future dated, or “History” if it was set for the current day.
Note: All signers on the account will still have the opportunity to update or cancel a future-dated transaction until it is processed on the given date.
Have other questions or need assistance? A Libro Coach is happy to support, reach out anytime.
Frequently Asked Questions
Can I cancel a 2-to-Sign bill payment or transfer?
While a same-day transaction is waiting for the recipient’s response, you, as the initiator, can cancel it if needed.
Am I able to update/change a future dated bill payment which is scheduled to come out of a two-signature account?
An approved two-signer transaction cannot be edited. You will need to delete this future dated bill payment in the Pending Bills section, and re-create a new transaction.
Can the second signer who is deciding to approve or reject a transaction, modify that transaction?
Yes. The transaction can be modified. Once a transaction is modified, it would be treated as a newly created transaction and will require approval again. The person who modified the transaction would become the creator, and all other signers would become potential approvers.
Am I able to update/change a future dated bill payment which is scheduled to come out of a two-signature account?
An approved two-signer transaction cannot be edited. You will need to delete this future dated bill payment in the Pending Bills section, and re-create a new transaction.
