Secure Email
Learn about Secure Email and how to access sensitive documents that have been sent through Libro’s Secure Email platform, Proofpoint.
Sending emails securely
We care about your personal information and that’s why we use a secure email platform to ensure your information remains protected when transmitted over the Internet.
Proofpoint is a reputable secure email platform which safely transmits emails leveraging encryption. Any emails received from Libro Credit Union should always have reference to SecureMail.libro.ca which is a trusted URL affiliated to our Libro.ca domain.
Receiving an Encrypted Email
You have received a secure, encrypted message from the sender and would like to open it. Follow the steps below:
- Click the attachment in the message to launch a browser to authenticate so that you can decrypt and read the message.
Note: If you see red X icons in the browser, your email client is blocking images. These images are typically the logo or images of the sender’s organization. You can display the images or ignore them without affecting your ability to read the message. - If you have not registered for Proofpoint Encryption, you will be prompted to create an account and choose a password on the Registration page. Click Continue when you are done. In the future, you will not be prompted to register.
- If you have already registered, or if your account already exits, you will be prompted to sign in and provide your password to decrypt the message. Click Continue.
- If you sign in and the Login screen returns with a field that you can edit for your user name, it means Proofpoint Encryption found a record for you, but the email address is different – perhaps an email alias. Enter a different address to sign in. For example, a record for jsmith@example.com exists, but you entered joe@example.com – your alias for jsmith.
Some smart phones cannot download files, and some Smart Phones modify HTML files. Since your secure message is sent to you as an HTML attachment, you may not be able to read it on your Smart Phone. If you have trouble reading your secure message, follow the instructions to forward the message to another server. You will then be able to download the message from the server to read it.
Forgot Your Password?
If Proofpoint Encryption is configured to allow you to reset your password, click the Forgot Password link. You will be prompted for your security question. Create a new password for your account. If you don’t remember the answer to your security question, please contact us.
Resetting Your Expired Password
Your email administrator can force your password to expire after a designated period of time according to your organization’s security policies. You will see a “Days until password expiration” message when you read or compose a secure message. Click the link to reset your password. If your password expires before you have a chance to reset it, you will be prompted to reset your password the next time you try to compose or read a secure message.
You may also be required to reset your password the first time you log in to Proofpoint Encryption depending on how your account was initially set up by the administrator. Or, if you forgot your password and your administrator gives you a new temporary password, you will be required to reset it and select new security questions.
Replying or Forwarding an Encrypted Email
Your ability to reply to or forward an encrypted message depends upon the sending organization’s policies. If you do not see a Reply, Reply All, or Forward link, it is because the sender of the message cannot allow recipients to reply to or forward the message.
When you reply to a message, your reply will be sent securely.
Adding Recipients
The ability to add or edit the recipient list when you reply to a message depends upon the sending organization’s policies. The “TO” and “CC” recipient fields will either be fixed so that you cannot change them, or you will be allowed to add or delete recipients from these fields. Separate multiple recipients with a comma.
When you forward a message, you can always edit the recipient list.
Note: The sender’s organization has the option to restrict secure messages to specific domains. If this is the case, you will see an error message if you try to forward a secure message to a recipient that is not allowed to receive it.
Send Me a Copy
Proofpoint Encryption does not automatically place a copy of a secure message in your Sent folder. Click Send me a copy when you forward or reply to a secure message so that a copy will be sent to your address for your records.
Adding an Attachment to Encrypted Email
- Click the Attach a file button.
- Navigate to the file you want to attach and then click the Add button. The name of the attached file displays in the dialog box.
- Click Upload when you are done adding attachments.
To delete an attachment from a message, click the X link to the right of the attachment.
Note: The (combined) attachments cannot exceed 15 MB in size.
