Services
✅ Libro Connect
✅ Phone Lines
✅ Libro Locations
✅ Phone Lines
✅ ATM Location Service
✅ Payments
✅ LibroCard Debit Card
✅ Libro Visa Card by Collabria
✅ Interac e-Transfer
✅ Interac Online Payments
✅ Apple Pay®
✅ Google Pay
✅ Samsung Pay
✅ Electronic Fund Transfers by PaymentStream™
✅ Maintenance
✅ Website
⚠️ Online Banking
✅ Online Banking
✅ Tax Slips
✅ Mobile and Tablet App
✅ Login
✅ 2-Step Verification
✅ Email Notification
✅ Secure Message
✅ Text Notifications
✅ Mobile Cheque Deposit
Feature not yet available on the new iPad app. Coming soon.
✅ CRA Bill Payments
✅ Connected Accounts
✅ Biometrics
⚠️ Interac Sign-In Service (most commonly used to sign in to CRA)
- Some users are currently experiencing an issue with signing in, receiving error code 3203.If you encounter this, please clear your cookies (from Libro) to temporarily remove the problem. We are expecting an overall fix for this the week of April 28.
Steps for how to clear cookies:
• on Google Chrome, see “Delete Cookies from Site”
• on Microsoft Edge, see “Delete cookies from a specific site”
• on Safari
✅ Commercial Online Banking
✅ Login
✅ 2-Step Verification
✅ Email Notification
✅ Secure Message
✅ Commercial Remote Deposit Capture
✅ CRA Bill Payments
✅ Yooli
✅ The Yooli App
Legend
✅ Service is running
⚠️ Service is experiencing some issues
❌ Service is down
Still needing assistance?
Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative.
Hours of Operation:
- Monday to Friday: 8am to 8pm
- Saturday: 8am to 4pm
- Sunday: Closed
Lost or Stolen Debit Cards
During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.
After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.
Lost or Stolen Libro Visa* Credit Cards
Owners must call Collabria Financial Services Inc. at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.
Fraud Prevention
At Libro, your security is one of our top priorities. Learn more about some common and modern scams and how to be vigilant.