Interac® sign-in service

Safe and Secure Access to Government Services

Libro has adopted the Interac sign-in service as a new, real-time way to verify people’s identity online when logging into Government of Canada websites. Instead of having to create and manage a new username and password, Libro Owners can sign in with Libro online banking credentials – which they already know and trust.

Features at a Glance:

  • You’re in Control: You decide when and which government services you want to sign into with your Libro Online Banking credentials.
  • It’s Convenient: Easily access government services on the go or from the comfort of your home.
  • Secure and Private: Triple Blind® capabilities at its core, meaning no party at Libro, government service or network operator – knows from where or to where you are signing in.
  • Remember One Password: No need to remember multiple passwords to login into different services. Your Libro Online Banking password is the only one you’ll need to remember.

How it Works:

  1. Access a Government Sign-In Partner.
  2. Select Libro from the list of available financial institutions.
  3. Login using your Libro credentials, the same ones used for your online banking access.

Frequently Asked Questions

What is Interac sign-in service?

Interac sign-in service is a service for securely and simply digitizing and verifying identity in Canada.

With the Interac sign-in service, you can enjoy a convenient way to access government services. Instead of creating and managing a new username and password for accessing government services, you access them by signing in with your Libro Online Banking details, or other participating “Sign-In Partner”.

Can I access multiple government services with one Sign-In Partner?

Yes, you can use the same Sign-In Partner to access any number of government services that offer the option of using Interac sign-in service.

What if I change the username and password for my Sign-In Partner?

If you change your login information, then you must use this new login information to access the online government sites.

Can I use Interac sign-in service if I already have an existing government-issued username and password?

Yes. Using Interac sign-in service means that you don’t have to remember or manage a variety of user IDs and passwords as your “login credentials.” Simply use the username and password that you frequently use to log in to your chosen Sign-In Partner.

Can I change Sign-In Partners?

Yes. You can change your Sign-In Partner at any time. However, some government services require you to complete identity proofing questions when you use a new Sign-In Partner.

Does Interac sign-in service support joint accounts?

Interac sign-in service does not support joint accounts at this time.

How do I get an online banking username and password for my Libro account to use with this participating services site?

You can learn how to activate your account for Libro’s online banking here. Once you’re registered, you can start using your personal Libro log-in details.

I am not able to sign in using my business account. What should I do?

Interac sign-in service does not support sign-in for business accounts at this time.

I’m having difficulties signing in, what do I do?

For problems using your Libro Online Banking credentials, contact Libro Connect at 1-800-361-8222 from 8am to 8pm Monday to Friday and from 8am to 4pm on Saturday.

Example problems:

  • My password is failing
  • I forgot my password
  • I don’t know answers to my security questions


For all other issues related to using Interac sign-in service to sign into a government service, please contact the Interac sign-in service Helpdesk:

  • Help desk (available 24/7): 1-855-433-5397
  • TTY Service: 1-855-224-1714

I forgot my Libro Online Banking login details. What should I do?

Call Libro Connect at 1-800-361-8222 throughout North America to reset your password. Talk to a Libro Representative from 8am to 8pm Monday to Friday and from 8am to4 pm on Saturday.

Have you activated Libro Online Banking?

If you’re an existing Libro Owner, activate online banking to access your account from anywhere with an internet connection.

Activate Online Banking

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A collaboration between Libro Credit Union and Interac.
Learn more about this exciting new technology!

Learn More about Interac sign-in service

Interac and the Interac logo are trademarks of Interac Corp. Used under licence.