Libro's Executive Leadership Team is a passionate, and experienced group. They guide the credit union's team of teams to achieve success on behalf of Owners and communities in southwestern Ontario.
This team is your credit union's driving force. They manage our staff team, our brand image, our products and services, and above all maintain focus on our purpose: to grow prosperity in southwestern Ontario by transforming banking.
Stephen Bolton - President & CEO, Head Coach
Stephen started his career at Libro in 1988 and became President & CEO and Head Coach in 2012. He spearheaded the combination with United Communities Credit Union in 2013 while focusing on economic development in southwestern Ontario, and enabling and ensuring outstanding customer satisfaction levels. Stephen holds a Bachelor of Commerce from the University of Windsor and an Executive MBA from the Ivey School of Business. He is a graduate of the Institute of Corporate Directors Program through the Rotman School of Management, an Associate of the Credit Union Institute of Canada, a graduate of the Queen’s Executive Program and holds certificates from the Canadian Securities Institute. Stephen is the Chair of the Board of the Canadian Credit Union Association, the national credit union industry organization; the Chair of Credit Unions of Ontario; and a director on the London Chamber of Commerce Board. He previously served nine years on the Credential Financial Services Board. Stephen and his wife, Betty, live on a farm near Poplar Hill, and have two children, Kyle and Elise. He is an avid reader, a lifelong learner, enjoys coaching and travelling and is active on social media. He stays active by running and biking.
Fred Blaak - Executive Vice President, Risk & Corporate Services and Corporate Secretary
Fred has spent 25 years with Libro Credit Union, most recently in the role of EVP Risk & Corporate Services and Corporate Secretary. Prior to taking on his current leadership role, he held a senior role within the Libro finance team. Fred holds a Certified General Accountant designation and graduated with a BA from Western University. His successful completion of the Institute of Corporate Directors Program at the Rotman School of Business shows both his commitment to excellence in the boardroom and to being a more effective director. In the community, Fred is an avid supporter of Vanier Children's Services, a premier organization that is focused on improving children's mental health in the London region. Fred currently sits as the past chair of the Vanier Board of Directors.
Tania Goodine - Executive Vice President, Engagement
Tania is Libro’s Executive Vice President and Coach of Engagement. She has been with Libro since 1990, working to help Libro build its brand and grow in southwestern Ontario’s communities. Tania holds a Masters of Business Administration in marketing and organizational behaviour from York University and a Bachelor of Arts in honours psychology from Western University. She is an Associate of the Credit Union Institute of Canada and has completed executive education programs at Schulich, Queen’s and Wharton Schools of Business. Within the credit union system, she is a member of the National Marketing Advisory Committee, National ATM Accessibility Task Force, Central 1 Research Advisory Committee, and the Ontario Brand Equity Working Group. Tania calls downtown London home, where she and her husband Steve enjoy gardening, running and staying connected with the community. Their daughter, Abbey, lives in Toronto where she is building her career in human resources. Tania’s community involvement includes service as a member of the board of directors of the Boys & Girls Club of London.
Scott Ferguson - Executive Vice President, Information Systems
Scott joined Libro in 1986 as an Account Manager and progressed to found and oversee Libro’s Information Systems Department, which includes the banking system, information technology, software development, quality assurance, and business intelligence & analytics. As Libro’s Executive Vice President, Information Systems, Scott is actively involved in the credit union sector and sits on a CEO Payments sub-committee as well as the Co-operative Network Services Committee. He has been very involved in bringing chip technology to debit and credit cards for Ontario credit union members and is now focused on bringing mobile payments to the credit union industry. Scott graduated from the University of Guelph in 1986 with a Bachelor of Science in Agriculture and he holds his Certified Management Accountant designation. Scott and his wife Sandy make their home in London where he is a member of the Highland Country Club, has been an active curler for more than 30 years, and also enjoys golf and biking. He founded the “Libro Freewheelers” in 2011, a team of Libro staff and friends who participate in the annual Multiple Sclerosis Society fundraising bike tour from Grand Bend to London and back.
Rick Hoevenaars - Executive Vice President, Finance & CFO
Rick is the Executive Vice President Finance & Chief Financial Officer of Libro Credit Union. His career began as a summer student in 1973 and 40+ years later he’s still here! Rick obtained his Certified General Accountant designation in 1985, Fellowship to the Credit Union Institute of Canada in 1993, and completed the Queen’s School of Business Executive Program in 1999. He is currently the Chair of Central 1 Credit Union’s Board of Directors and is a member of the Board of Directors of the CUCO Co-operative Association and a member of Financial Executives International’s Southwestern Ontario Chapter. Rick has held positions with the Credit Union Managers Association of Ontario, DICO Sound Business Practices Committee, Credit Union Central of Canada’s Networks Task Force and various other Ontario and BC Committees. In the community Rick is currently a member of Western University’s Audit Committee and a past member of United Way’s Poverty Impact Council. Rick and his wife Gail have been married over 30 years and are proud parents of three grown children. In his spare time Rick enjoys golfing, reading, travelling, and spending time with family and friends.
Carol Normandeau - Executive Vice President, Advice & Service Delivery
As Executive Vice President, Advice & Service Delivery, Carol participates in the development of corporate strategies and provides leadership on Libro’s overall advice and service experience via all distribution channels – branch, digital, ATMs, and Libro’s Contact Centre. This includes providing leadership to Retail, Agriculture, Business, Commercial and Wealth teams. As Libro embarks on its journey to build a lean culture focused on maximizing Owner value and creating a sustainable institution, Carol provides strategic leadership for Value Creation and continuous improvement focused on maximizing Libro’s resources to deliver the best advice and service to southwestern Ontario in a way that is simple, meaningful and valuable. Carol’s commitment to service excellence began early in her career when she spent time in hospitality management. Since joining the credit union in 2003, Carol has held a number of leadership roles including Commercial Account Manager, Senior Manager Commercial Credit and Vice President Credit.