Libro's Executive Leadership Team is a passionate, and experienced group. They guide the credit union's team of teams to achieve success on behalf of Owners and communities in southwestern Ontario.
This team is your credit union's driving force. They manage our staff team, our brand image, our products and services, and above all maintain focus on our purpose: to grow prosperity in southwestern Ontario by transforming banking.
Stephen Bolton - President & CEO, Head Coach
Stephen Bolton started his career at Libro in 1988 and became President & CEO and Head Coach in 2012. He spearheaded the combination with United Communities Credit Union in 2013 while focusing on economic development in southwestern Ontario, while enabling and ensuring outstanding customer satisfaction levels.
Stephen holds a Bachelor of Commerce from the University of Windsor, and an Executive MBA from the Ivey School of Business. He is a graduate of the Institute of Corporate Directors Program through the Rotman School of Management, an Associate of the Credit Union Institute of Canada, a graduate of the Queen’s Executive Program, and holds certificates from the Canadian Securities Institute.
Stephen is the Chair of the Board of the Canadian Credit Union Association, the national credit union industry organization, and is a director on the London Economic Development Corporation Board. He previously served nine years on the Credential Financial Services Board.
Stephen and his wife Betty live on a farm west of London, and have two children, Kyle and Elise. He enjoys reading, coaching, travelling, running, and biking. He is active on social media.
Fred Blaak - Executive Vice President, Risk & Corporate Services and Corporate Secretary
Fred Blaak has spent 25 years with Libro Credit Union, most recently in the role of EVP Risk & Corporate Services and Corporate Secretary. Fred participates in the development of corporate strategies and provides strategic leadership and advice on enterprise risk management, audit, and corporate governance.
Fred holds a Certified General Accountant designation and graduated with a BA from Western University. His completion of the Institute of Corporate Directors program at the Rotman School of Business demonstrates his ongoing excellence in the boardroom, and to being a more effective director.
In the community, Fred is an avid supporter of Vanier Children’s Services, a premier organization that is focused on improving children’s mental health in the London region. Fred has been a London resident for most of his life and is passionate about Libro’s purpose to grow prosperity in Southwestern Ontario.
Tania Goodine - Executive Vice President, Engagement
Tania Goodine is Libro’s Executive Vice President and Coach of Engagement. She has been with Libro since 1990, working to help Libro build its brand and grow in southwestern Ontario’s communities. In her role, Tania contributes to fulfilling Libro’s purpose to grow prosperity in southwestern Ontario. She focuses on initiatives to nurture and strengthen Libro’s unique culture, to meaningfully differentiate and build the brand to benefit the people, businesses and communities across the region. Tania provides people and brand leadership with teams who are passionate about the marketing, communications, community engagement, innovation and human resources efforts to grow prosperity.
Tania holds a Masters of Business Administration from York University and a Bachelor of Arts in honours psychology from Western University. She is a lifelong learner, having completed several executive education programs over her career. She has contributed to the credit union system as a member of the National Marketing Advisory Committee, National ATM Accessibility Task Force, Central 1 Research Advisory Committee, and the Ontario Brand Working Group.
Tania calls downtown London home, where she and her husband Steve enjoy gardening, playing golf and staying connected with the community. Her community involvement includes service as a member of the board of directors of the Boys & Girls Club of London.
Scott Ferguson - Executive Vice President, Information Systems
Scott Ferguson is Libro’s Executive Vice President, Information Systems.
Scott graduated from the University of Guelph in 1986 with a Bachelor of Science in Agriculture and he holds his Certified Management Accountant designation.
Scott joined Libro in 1986 as an Account Manager. He moved on to found and oversee Libro’s Information Systems Department, which includes the banking system, information technology, software development, quality assurance, and business intelligence & analytics.
He is actively involved in the credit union sector and sits on the SMB Central 1 Workstream, a CEO Payments sub-committee, as well as the Co-operative Network Services Committee. Scott has been very involved in bringing new mobile debit and credit payment platforms into the credit union industry.
Scott and his wife Sandy make their home in London. Scott is a member of the Highland Country Club, has been an active curler for more than 30 years, and he also enjoys golf and biking. He founded the “Libro Freewheelers” in 2011, a team of Libro staff and friends who participate in the annual Multiple Sclerosis Society fundraising bike tour from Grand Bend to London and back.
Rick Hoevenaars - Executive Vice President, Finance & CFO
Rick Hoevenaars is the Executive Vice President of Finance & Chief Financial Officer of Libro Credit Union.
His career began as a summer student in 1973 and 40+ years later he’s still here! Rick obtained his Certified General Accountant designation in 1985, Fellowship to the Credit Union Institute of Canada in 1993, and completed the Queen’s School of Business Executive Program in 1999.
He is currently the Chair of Central 1 Credit Union’s Board of Directors, and is a member of the Board of Directors of the CUCO Co-operative Association, the Co-operators Life Insurance Company, the Co-operators General Insurance Company, and a member of Financial Executives International’s Southwestern Ontario Chapter. Rick has
held positions with the Credit Union Managers Association of Ontario, DICO Sound Business Practices Committee, Credit Union Central of Canada’s Networks Task Force and various other Ontario and BC Committees.
In the community, Rick is currently a member of Western University’s Audit Committee and a past member of United Way’s Poverty Impact Council.
Rick and his wife Gail have been married over 30 years and are proud parents of three grown children. In his spare time Rick enjoys golfing, reading, travelling, and spending time with family and friends.
Carol Normandeau - Executive Vice President, Advice & Service Delivery
Carol Normandeau is the Executive Vice President, Advice and Service Delivery. She participates in the development of corporate strategies and provides leadership on Libro’s overall advice and service experience via all distribution channels – branch, digital, ATMs, and Contact Centre while focusing on Libro’s purpose of growing prosperity in southwestern Ontario.
As Libro embarks on its journey to build a lean culture focused on maximizing Owner value and creating a sustainable institution, Carol provides strategic leadership for continuous improvement
focused on maximizing Libro’s resources to deliver the best advice
and service in a way that is simple, meaningful and valuable.
Carol’s commitment to service excellence began early in her career when she spent time in hospitality management. Since joining the credit union in 2003, Carol has held a number of leadership roles including Commercial Account Manager, Senior Manager Commercial Credit and Vice President Credit. Before joining the credit union Carol was a Senior Business Advisor with CIBC.