Overall Status

Most services operational
Last Updated: September 10 @ 5:05 PM EST

Services

✅ Phone Lines

✅ Email

Phone Lines

✅ Email

⚠️ ATM:
We are currently experiencing difficulties with Libro Card transactions at POS and ATM systems. We are working diligently with our Everlink partner to rectify this issue. We are sorry for the inconvenience.

⚠️ Sarnia location ATM is out of service. Find your closest ATM location here.

⚠️We are currently experiencing difficulties with Libro Card transactions as well as some mobile wallet transactions. We are working diligently with our Everlink partner to rectify this issue. We are sorry for the inconvenience.

⚠️ LibroCard Debit Card

✅ Libro Visa Card by Collabria

 Interac e-Transfer

Interac Online Payments

⚠️ Apple Pay®

⚠️ Google Pay

⚠️ Samsung Pay

✅ Electronic Fund Transfers by PaymentStream™

✅ Website


⚠️ Mobile App

Update Your Libro Mobile Banking App (iPhone/iPad)
Some members using the Libro Mobile Banking app on Apple devices may not have received the latest app update automatically. As a result, you may notice that certain features, such as Mobile Cheque Deposit, are missing or not functioning as expected.
Updating the Libro Mobile Banking app to the latest version should resolve these issues and ensure you have access to all available features and improvements.
 
Visit the App Store or follow the instructions below to update your app.
  1. Open the App Store on your device.
  2. Search Libro Mobile Banking
  3. Tap to select the Libro Mobile Banking app.
  4. Tap Update beside the app.
  5. Reopen the app and sign in as normal.

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅Secure Message 

✅ Text Notifications

✅ Qtrade Direct Investing

✅ Mobile Cheque Deposit

Interac e-Transfer 

✅Transfers (Account to Account)

✅Bill Payments

✅CRA Bill Payments

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅ Online Banking

✅ Commercial Remote Deposit Capture

✅ CRA Bill Payments

Legend

✅ Service is running
⚠️ Service is experiencing some issues
❌ Service is down

Still needing assistance?

Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative.

Hours of Operation:

  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 4pm
  • Sunday: Closed

Lost or Stolen Debit Cards

During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.

After branch hours: Members must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.

Lost or Stolen Libro Visa* Credit Cards

Members must call Collabria Financial Services Inc. at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.

Fraud Prevention

At Libro, your security is one of our top priorities. Learn more about some common and modern scams and how to be vigilant.

Learn More