Update Your Password

Forgotten Your Password?

Note: You must already have 2-Step Verification set up with a phone number and recovery email in order to reset your password. If you do not, you must contact Libro Connect or a Libro branch for assistance.

1. Click “Forgot Password?” on the main login screen of Online Banking or the Libro Mobile App.
2. Enter your Member Number into the field and click “Continue.”
3. An email will be sent to the recovery email you have on file with instructions to reset your password. You must click the “Reset Password” link in the email, which will then redirect you to Libro Online Banking or the Libro App.
4. You will then need to verify yourself through 2-Step Verification with your phone number, where you will receive a text message with a code. Enter the code you receive into the field box and click “Continue.”
5. Once verified, enter your new password twice, following the password requirements. Click “Reset Password.”
6. Success! Your new password has been created. You can now click to go “Back to Sign In.”

Update Your Password in Libro Online Banking

1. Log in to Online Banking or the Libro Mobile App.
2. On Mobile, click on the More menu in the bottom right corner. Click “Settings.” On Desktop, click on your profile picture in the top right corner. Click “Settings.”
3. Navigate to the Security page, where you will see Password. Click “Change.”
4. Enter your current password, then your new password twice. Click “Save.”