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Before submitting your complaint to Libro’s Complaint Officer, please make sure you have completed steps 1 and 2 of our complaint handling process. Your privacy and trust are important to us; we discourage you from sharing any sensitive information (such as passwords, Personal Identification Numbers or Account Numbers) within this form.
If you are requesting banking or personal information, we are not able to provide this information without verifying owners identity. Please log into your online banking and send a secure message or you can call us at 1-800-361-8222. We have Libro Connect Representatives available Monday – Friday 8am – 8pm and Saturday 8am – 4pm.
The complaint officer will confirm receipt within two business days. We will use and protect your information in accordance with our privacy policy.
