Overall Status

✅ Phone Lines

✅ Email

✅ Phone Lines

✅ Email

✅ ATM Location Service

✅ LibroCard Debit Card

✅ Libro Visa Card by Collabria

✅ Interac e-Transfer

✅ Interac Online Payments

✅ Apple Pay®

✅ Google Pay

✅ Samsung Pay

✅ Electronic Fund Transfers by PaymentStream™

✅ Website

Note: Libro released a new update to our Online and Mobile banking on Wednesday, November 12. There are some existing bugs that we are working diligently to address. Thank you for your patience.

⚠️ Sign-In Username (Owner Number with Leading zeros) – Users should not add leading zero(s) to your Owner Number. Enter it without zeros at the front (e.g., 00012345 → 12345).
Tip: If your username was saved with zeros, update it in the app/browser or your password manager.

⚠️Password Reset (Self Serve) – Self-serve password reset is a new feature. As such it is only available to users who have used the new login at least once and added a recovery email. If you haven’t moved to the new login yet and you are locked out, please call Libro Connect at 1-800-361-8222 and we’ll help reset your password and move your profile.

⚠️ Biometrics + 2-Step Verification – Owners who request a verification code on every login may be unable to currently set up biometrics.
Workaround: temporarily change your 2-Step Verification setting to “when Libro wants to confirm my identity” (then set up biometrics and re-enable your preferred setting).

✅ Tax Slips

✅ 2-Step Verification

✅ Email Notification

✅ Secure Message

✅ Text Notifications

✅ Mobile Cheque Deposit

iPad: Feature not yet available in the new app — coming soon.

✅CRA Bill Payments

✅ Connected Accounts

✅Interac e-Transfer

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅ Secure Message

✅ Commercial Remote Deposit Capture

✅ CRA Bill Payments