Status

Services

✅ Libro Connect

✅ Phone Lines

✅ Email

✅ Libro Locations

✅ Phone Lines

✅ Email

✅ ATM Location Service

✅ Payments

✅ LibroCard Debit Card

✅ Libro Visa Card by Collabria

✅ Interac e-Transfer

✅ Interac Online Payments

✅ Apple Pay®

✅ Google Pay

✅ Samsung Pay

✅ Electronic Fund Transfers by PaymentStream™

✅ Maintenance

✅ Website

⚠️ Online Banking

✅ Mobile App

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅ Secure Message

✅ Text Notifications

⚠️ Mobile Cheque Deposit

Android users: may be temporarily unable to access this service, with trouble accessing the camera function. We are working on a resolution.

Workaround: Go to your device Settings>Privacy>Permission Manager>Camera. Set the permission for the Libro Mobile Banking app to ‘allow while using the app.’

✅Interac e-Transfer

✅Transfers (Account to Account)

✅Bill Payments

✅CRA Bill Payments

✅ Commercial Online Banking

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅ Secure Message

✅ Commercial Remote Deposit Capture

✅ CRA Bill Payments

Legend

✅ Service is running
⚠️ Service is experiencing some issues
❌ Service is down

Still needing assistance?

Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative.

Hours of Operation:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: Closed

Lost or Stolen Debit Cards

During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.

After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.

Lost or Stolen Libro Visa* Credit Cards

Owners must call Collabria Financial Services Inc. at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.

Fraud Prevention

At Libro, your security is one of our top priorities. Learn more about some common and modern scams and how to be vigilant.