Overall Status

Most services operational
Last Updated: October 14, 2025 @ 12:40 PM EST

Services

✅ Libro Connect

✅ Phone Lines

✅ Email

✅ Libro Locations

✅ Phone Lines

✅ Email

ATM Location Service

 

✅ Payments

✅ LibroCard Debit Card

✅ Libro Visa Card by Collabria

 Interac e-Transfer

Interac Online Payments

✅ Apple Pay®

✅ Google Pay

✅ Samsung Pay

✅ Electronic Fund Transfers by PaymentStream™

✅ Maintenance

✅ Website

✅ Online Banking

Tax Slips

Mobile and Tablet App

✅ Login

2-Step Verification

✅ Email Notification

✅ Secure Message

✅ Text Notifications

⚠️ Mobile Cheque Deposit

Some Android users may experience issues with Mobile Cheque Deposit where the camera displays in an odd orientation or as cutoff, and gives the user an error when attempting to deposit. This issue is currently being worked on. Thank you for your patience as we work on the resolution.
Feature not yet available on the new iPad app. Coming soon.

✅ CRA Bill Payments

✅ Connected Accounts

✅ Biometrics

Interac e-Transfer

✅ Commercial Online Banking

✅ Login

✅ 2-Step Verification

✅ Email Notification

Secure Message

✅ Commercial Remote Deposit Capture

✅ CRA Bill Payments

Legend

✅ Service is running
⚠️ Service is experiencing some issues
❌ Service is down

Still needing assistance?

Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative.

Hours of Operation:

  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 4pm
  • Sunday: Closed

 

Lost or Stolen Debit Cards

During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.

After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.

 

Lost or Stolen Libro Visa* Credit Cards

Owners must call Collabria Financial Services Inc. at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.

 

Fraud Prevention

At Libro, your security is one of our top priorities. Learn more about some common and modern scams and how to be vigilant.

Learn More