Overall Status
Most services operational
Last Updated: October 19 @ 2:23 PM EST
Services
✅ Libro Connect
✅ Phone Lines
✅ Libro Locations
✅ Phone Lines
⚠️ ATM:
We are currently experiencing difficulties with Libro Card transactions at POS and ATM systems. We are working diligently with our Everlink partner to rectify this issue. We are sorry for the inconvenience.
⚠️ Sarnia and Listowel location ATM is out of service. Find your closest ATM location here.
✅ Payments
✅ LibroCard Debit Card
✅ Libro Visa Card by Collabria
✅ Interac e-Transfer
✅ Interac Online Payments
✅ Apple Pay®
✅ Google Pay
✅ Samsung Pay
✅ Electronic Fund Transfers by PaymentStream™
✅ Maintenance
✅ Website
⚠️ Online Banking & Mobile App
✅ Mobile App
✅ Login
✅ 2-Step Verification
✅ Email Notification
✅Secure Message
✅ Text Notifications
✅ Qtrade Direct Investing
✅ Mobile Cheque Deposit
⚠️Interac e-Transfer -
Scheduled Interac e-Transfer Maintenance
From Oct. 29–30, scheduling, editing, or deleting future-dated Interac e-Transfer transactions will be temporarily unavailable. Approvers will also be unable to approve future-dated transfers during this period.
Same-day Interac e-Transfer transactions will continue to work as normal.
Existing future-dated transfers will not be affected and will be sent as scheduled.
✅Transfers (Account to Account)
✅Bill Payments
✅CRA Bill Payments
✅ Commercial Online Banking
✅ Login
✅ 2-Step Verification
✅ Email Notification
✅ Online Banking
✅ Commercial Remote Deposit Capture
✅ CRA Bill Payments
Legend
✅ Service is running
⚠️ Service is experiencing some issues
❌ Service is down
Still needing assistance?
Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative.
Hours of Operation:
- Monday to Friday: 8am to 8pm
- Saturday: 8am to 4pm
- Sunday: Closed
Lost or Stolen Debit Cards
During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.
After branch hours: Members must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.
Lost or Stolen Libro Visa* Credit Cards
Members must call Collabria Financial Services Inc. at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.
Fraud Prevention
At Libro, your security is one of our top priorities. Learn more about some common and modern scams and how to be vigilant.