In these unprecedented times, we are committed to both protecting and growing prosperity for our Owners, communities and staff. Continue to visit this page for the most up-to-date information as it relates to COVID-19 and Libro.
We've compiled a list of helpful COVID-19 resources for individuals, families, students, businesses and non-profit.
Coming soon: Online CRA Direct Deposit Enrolment
You’ll be able to sign up for Canada Revenue Agency (CRA) direct deposit through Libro Online Banking. Super convenient for payments such as income tax refund, Canada child benefit, goods and services tax/harmonized sales tax (GST/HST) credit, Canada workers benefit, related provincial and territorial payments and the new Canada Emergency Response Benefit. Not signed up for Libro Online Banking? Visit our Activate Online Banking page or call our Contact Centre to get started 1-800-361-8222.
Libro has moved to a temporary delivery model that maintains continuity of service while also safeguarding the health of staff, Owners, and the public. We understand the importance of continuing to provide service to our Owners during this challenging time.
In the interests of public health, please do not visit any Libro location without contacting the location or our Contact Centre 1-800-361-8222 ahead of time. Many in-branch transactions can be completed digitally or over the phone. We are happy to help find the most appropriate option for you. We will continue to provide a small number of essential services (such as accessing a safety deposit box) at our locations and will coordinate the best solution for you. Please reach out to us by email or phone to discuss.
31 LIBRO LOCATIONS ARE SERVING OWNERS BY PHONE AND EMAIL
Visit the locations page for phone numbers and hours.
Drive-thru service windows are open at the following locations:
Mon to Fri, 10am to 4pm at Belle River and Strathroy
Mon to Fri, 9am to 5pm at Kingsville.
Mon to Fri, 9 am to 4 pm Essex
FIVE LIBRO LOCATIONS ARE TEMPORARILY CLOSED
Downtown Kitchener, Forest, Old East Village – London, Windsor Accelerator*, Woodslee.
ATMs are available at all Libro locations (except *Windsor Accelerator). At a Libro ATM you can:
Deposit a cheque
Pay a bill
Special Measures to Protect Owners and Staff
We are taking special measures to protect Owners and our staff. If you have an appointment, please consider the following:
Access: We will ask Owners to answer a series of public health questions in order to have access to the building.
Social distancing: We ask everyone to maintain a distance of at least two metres from each other.
Hand hygiene: Use the hand sanitizer available at our entrances. We will avoid greeting Owners with handshakes at this time.
Self-isolating: If you are feeling sick, have been in contact with anyone sick, or have been out of the country (including the US) recently, you will not be permitted to enter our locations. We ask that you contact us by phone or email instead. Any Libro staff who have been out of the country recently are being required to self-isolate for 14 days.
Cleaning and disinfecting: All locations are receiving additional disinfecting after-hours.
Supporting Our Community
Protecting Our Staff
Our staff are committed to continuing to serve our Owners. And, Libro is committed to supporting the financial well-being and mental wellness of all staff. Some of the measures we are taking are:
- Reduced hours at our physical locations
- Flexible accommodations so as many staff as possible working remotely
- Full pay and benefits for all staff, including for those who are in self-isolation, are experiencing sickness or are taking time off to care for children or other family members.
Protecting Our Community
Libro views community support as core to our business and that will remain consistent throughout the coming months. We are supporting the non-profit sector through thought leadership and collaboration and through monetary contributions. Our sponsorship and granting programs will continue to offer support to local organizations.
We know non-profits are expected to feel increasing strain from job losses and reduced access to services by the most vulnerable. We are connecting with local community leaders to ensure we understand the most pressing needs in southwestern Ontario and will adjust as needed.
Fraud Prevention Tips
Unfortunately, there are fraudsters attempting to take advantage of Canadians during this sensitive and stressful time. It is extremely important to be informed about COVID-19 scams and understand how to recognize red flags. Please check out our blog for tools and resources on how to stay protected during this time and what steps to take. If you suspect you may be a victim of fraud, please head to our support page and contact Libro immediately.