Libro welcomes Owners for visits without appointments. Many transactions can be completed through online banking or over the phone so we ask you to only visit a location if necessary. We remain focused on public health, please see below to learn what steps we are taking to ensure the safety of our Owners and Staff.
Special Measures to Protect Owners, and Staff and our Commuity
We’ve been busy at Libro making changes inside our buildings, and that means we can welcome Owners for visits without appointments. We remain focused on public health, and want to share with you the precautions we will take, so you know what to expect. We continue to ask all Owners to visit locations only when it is necessary.
What you can expect from Libro while visiting a branch:
- Each location will allow a maximum number of visitors.
- A staff member will welcome you at the entrance.
- We will all maintain physical distance.
- Please follow the markings on the floor and maintain a two metre distance between yourself and other Owners and staff. If you are required to wait outside due to maximum occupancy, we ask that you still respect the two metre physical distancing guidelines.
- Face coverings are available at the entrance, if you would like one.
- Sanitizer is available coming into the branch and on your way out.
Protecting Our Staff
Our staff are committed to continuing to serve our Owners. And, Libro is committed to supporting the well-being of all staff. Some of the measures we are taking are:
- Staff may be wearing face shields or face coverings for our protection and yours.
- Plexiglass is installed.
- A reduced number of wickets open.
- We are sanitizing our workstations thoroughly multiple times a day.
Protecting Our Community
Libro views community support as core to our business and that will remain consistent throughout the coming months. We are supporting the non-profit sector through thought leadership and collaboration and through monetary contributions. Our sponsorship and granting programs will continue to offer support to local organizations.
We know non-profits are expected to feel increasing strain from job losses and reduced access to services by the most vulnerable. We are connecting with local community leaders to ensure we understand the most pressing needs in southwestern Ontario and will adjust as needed. See this page for more information.
Canada Emergency Business Account
If your business is financially impacted by COVID-19, you may be eligible for a $40,000 interest-free loan from the Government of Canada to help you with operating costs you're not able to defer. Application and details available here.
Government Financial Support
The Government of Canada has introduced a questionnaire for Canadians to determine which COVID-19 support benefits you're eligible for.
Online CRA Direct Deposit Enrolment
You’re now able to sign up for the Canada Revenue Agency (CRA) direct deposit through Libro Online Banking. Super convenient for payments such as income tax refund, Canada child benefit, goods and services tax/harmonized sales tax (GST/HST) credit, Canada workers benefit, related provincial and territorial payments and the new Canada Emergency Response Benefit. CRA direct deposit for businesses is now available. Visit our CRA Direct Deposit page to learn how to get started. Not signed up for Libro Online Banking? Visit our Activate Online Banking page or call our Contact Centre to get started 1-800-361-8222.
Fraud Prevention Tips
Unfortunately, there are fraudsters attempting to take advantage of Canadians during this sensitive and stressful time. It is extremely important to be informed about COVID-19 scams and understand how to recognize red flags. Please check out our blog for tools and resources on how to stay protected during this time and what steps to take. If you suspect you may be a victim of fraud, please head to our support page and contact Libro immediately.